philbet Privacy Policy

1. Introduction

philbet is committed to protecting the privacy and personal data of all its users. We understand that when you share your personal information with us, you are placing trust in philbet to handle it responsibly. This Policy sets out clearly and transparently what data we collect, why we collect it, how long we keep it, and how we keep it secure.

This Policy applies to all personal data collected through the philbet website, mobile platform, customer support channels, and any other services operated by philbet. It should be read alongside the philbet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

philbet is the data controller responsible for the personal data collected through the philbet platform. As data controller, philbet determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out in accordance with applicable Philippine data protection law.

philbet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection regulations. You may contact the DPO using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

philbet collects personal data in the following categories:

3.1 Registration & Account Data. When you create a philbet account, we collect your full legal name, date of birth, gender, nationality, residential address, mobile number, and email address. This information is required to create and manage your account and to verify your eligibility to use the platform.

3.2 Identity Verification (KYC) Data. To comply with PAGCOR requirements and Philippine anti-money laundering regulations, philbet may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID), proof of address documents, and selfie photographs for identity verification purposes.

3.3 Financial Data. philbet collects information about your deposits, withdrawals, and transaction history on the platform. We also collect payment method details necessary to process transactions — for example, your GCash-registered mobile number or bank account details. philbet does not store full credit or debit card numbers on its servers.

3.4 Gaming Activity Data. We collect records of your gaming activity on the philbet platform, including games played, bets placed, amounts wagered, winnings, and session durations. This data is used for account management, responsible gaming monitoring, and regulatory reporting.

3.5 Technical & Device Data. When you access the philbet platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers. This data is used for security, fraud prevention, and platform optimization.

3.6 Usage Data. We collect information about how you interact with the philbet platform, including pages visited, features used, time spent on the platform, and navigation paths. This data helps us improve the platform experience for all Filipino players.

3.7 Communications Data. If you contact philbet's customer support team, we retain records of those communications — including chat transcripts, emails, and call logs — for quality assurance, training, and dispute resolution purposes.

3.8 Marketing Preferences. We record your preferences regarding marketing communications, including whether you have opted in or out of receiving promotional messages from philbet.

4. How We Use Your Personal Data

philbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your philbet account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to philbet's games, betting markets, promotions, and other platform features.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions on your account in Philippine Pesos (PHP).
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (AMLA), the Data Privacy Act of 2012, and other applicable regulations. This includes conducting KYC verification, filing regulatory reports, and cooperating with law enforcement where legally required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the philbet platform and its users.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools (such as deposit limits and self-exclusion), and comply with PAGCOR's responsible gaming requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your philbet account.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the philbet platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and other marketing communications where you have provided your consent to receive them. You may withdraw consent at any time.
• Legal Claims: To establish, exercise, or defend legal claims arising in connection with your use of the philbet platform.

5. Legal Basis for Processing

philbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing is necessary to perform the contract between you and philbet — specifically, to provide you with access to the platform and its services.
• Legal Obligation: Processing is necessary to comply with philbet's legal obligations under Philippine law, including PAGCOR regulations, AMLA requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for philbet's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain non-essential cookies, philbet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing & Disclosure

philbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Payment Service Providers: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist philbet in verifying your identity and age in compliance with PAGCOR requirements.
• Game Content Providers: Licensed game studios and software providers whose games are available on the philbet platform, to the extent necessary to deliver those games to you.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies, courts, and other public authorities where disclosure is required by a valid legal order or is necessary to prevent or investigate criminal activity.
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by philbet, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of philbet's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom philbet shares personal data are required to handle that data in accordance with applicable Philippine data protection law and philbet's data processing standards.

7. Cookies & Similar Technologies

7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the philbet platform. They allow the platform to recognize your device, remember your preferences, and collect information about how you use the site.

7.2 Types of Cookies We Use. philbet uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance & Analytics Cookies: These collect anonymized information about how players use the philbet platform — such as which pages are visited most often and how long sessions last — to help us improve performance.
• Functionality Cookies: These remember your preferences, such as your preferred language or display settings, to provide a more personalized experience.
• Marketing Cookies: Used only where you have given consent, these cookies help philbet deliver relevant promotional content. They do not track your activity on third-party websites.

7.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the philbet platform. Instructions for managing cookies are available in the help documentation of your browser.

8. Data Retention

philbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by applicable law.
• Customer Support Records: Retained for two (2) years from the date of the interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to any overriding legal retention requirements.

When personal data is no longer required, philbet will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

philbet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the philbet platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that philbet staff can only access personal data necessary for their specific job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of the philbet platform.
• Multi-factor authentication requirements for access to systems containing personal data.
• Staff training on data protection obligations and security best practices.

While philbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, philbet will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by philbet:

• Right to Be Informed: You have the right to be informed about how philbet collects and processes your personal data, as set out in this Policy.
• Right of Access: You have the right to request a copy of the personal data philbet holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data philbet holds about you. You may update most account information directly through your philbet account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to philbet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to philbet's overriding legal obligations.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to philbet in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe philbet has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact philbet's Data Protection Officer using the contact details in Section 14. philbet will respond to all data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

11. Children's Privacy

The philbet platform is strictly intended for persons aged 21 years and above. philbet does not knowingly collect personal data from individuals under the age of 21. If philbet becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on the philbet platform or provided personal data to philbet, please contact our support team immediately so that we can take appropriate action.

12. Third-Party Links

The philbet platform may contain links to third-party websites or services for informational purposes. philbet is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by philbet through the philbet platform.

13. Changes to This Privacy Policy

philbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this Policy, we will notify you by posting a prominent notice on the philbet platform and, where appropriate, by sending a notification to your registered email address or mobile number.

The updated Policy will be effective from the date indicated at the top of the document. Your continued use of the philbet platform following notification of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how philbet protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or philbet's handling of your personal data, please contact our Data Protection Officer:

• Email: support@philbet.vip
• Data Protection Officer: philbet DPO Team
• Response Time: Within 30 days for data subject requests; within 24 hours for general support inquiries
• Support Hours: 24 hours a day, 7 days a week

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.